FAQ

Get help and answers to your questions about ordering from the nu3 online store. Simply select the area on which you want to know more.

Before the Order

Do you need help, or have any questions you want answered before ordering from nu3? Then you will find more information here.
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Placing your Order

How can I order? What payment methods can I choose? Find answered to all of your questions about the ordering process here.
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Delivery

Where is my order? Where is my tracking number? Answers to these and other questions can be found here.
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After the order

If you have any questions or need help after your purchase with nu3, you can find the the information here.
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Frequently Asked Questions about Products & Nutrients

Do you have questions?
We have answers!

Find answers to the most frequently asked questions from our customers about products and nutrients in our store.
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Before the order:

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Where do I find products on nu3.com?

Standard Search

You will find our Standard Search in the top right navigation bar. With the standard search, you can easily search with terms such as Manufacturers, Brands, Products or Ingredients. You can also search for compound phrases, such as for specific products from specific manufacturers.

How do I log in to nu3.com?

Sign in

You can use the Log In button in the top right corner of our shop to create a new account. All you need is to enter some personal data and a password. After successful registration you will receive a confirmation e-mail. Your personal user account with nu3 has many benefits. You can always view and track your current and past orders. So you do not have to search through your inbox to find your order forms with all of the order information you need. In your account, you can also change various personal settings. For example, you can quickly and easily change your password at any time.

How can I save products?

Wishlist

You can store any items on your Wishlist. On the product page, simply click "Add to Wishlist" located on the right hand side of the page. There you can save and view your favourite products are until you are ready to buy. If you decide to buy items from your wish list, you can add them from there directly to the basket. This option is available when you are logged in with your user account.

Is there a Newsletter?

Newsletter

You can subscribe for the free newsletter directly when creating your account. While registering, check the "Sign up for newsletter" box. If you forget this, you can request the next newsletter at any time in your account. Also, the cancellation works quite simply in this way.

How can I get advice before purchasing?

Telephone

We would love to help! You can call 00800 423 77 961 to speak with our nutritional experts Monday to Friday, 9.30am to 06:00pm for help with your questions.

E Mail

You can always send an e-mail to service@nu3.com - We will contact you as soon as possible to answer your questions.

Frequently asked questions about products & nutrients

You can browse our database at your leisure. Here you will find answers to the most common questions and answers about nutrition and nutritional supplements. If can not find what you need, do not hesitate to contact us.

Our database is regularly updated by our nutritional experts, so it was worth re-visiting.

Ordering:

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How can I place my order?

Shop

Easily select from the items available in our shop. Find the product/s that you would like to buy and select the desired quantity in the basket. After you have selected all the items, click the shopping cart symbol on the top right corner of the page. In the cart you will get an overview of your products. Here you can get an overview of your order, change the selected items and quantities or remove items from your basket. Once you are happy with everything in your cart, you may proceed by clicking on the "Checkout" button at the top right corner.

How can I pay for my order?

  1. Credit Card

    The most common method is via Credit Card. You can pay via credit card with safety and comfort using your MasterCard or Visa.
  2. PayPal

    Also, PayPal is a very secure payment system for Internet purchases. If you already have a PayPal account, you can use this as an easy and safe method to pay for your goods. Otherwise, the use of PayPal requires first setting up a PayPal account. Refer to the website of the provider at www.paypal.co.uk

Delivery:

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How will my order be delivered?

Normally, purchased goods will be delivered to you via our shipping partner UPS. Shipments to selected countries will be sent via DHL.
If you place your order on weekdays before 12 clock, we will process your order for dispatch the same day. In most cases the shipping takes between 3-6 days (see more information in the table below). If you have not received the goods one week after the shipping confirmation e-mail, please contact with our Customer Service via service@nu3.com or on 00800 423 77 961.

What is the cost of Shipping?

A table outlining shipping costs and postage time per country (including free shipping options) is listed below. Prices in the table are displayed in EUR. The cost of standard shipping below the free shipping threshold is 5,90€. 

Can my order be delivered to another country?

For delivery to some specific countries, orders must be made in the specific country store. These countries include Germany (www.nu3.de), Switzerland (www.nu3.ch), Austria (www.nu3.at), Sweden (www.nu3.se), Norway (www.nu3.no), Denmark (www.nu3.dk), Finland (www.nu3.fi) and France, Belgium and Luxembourg (www.nu3.fr). For all other countries within the EU please have a look at the table below for shipping to other countries.

Where can I find my tracking number?

Once your package has been received by UPS or DHL you will receive a shipping confirmation from us including your tracking code that allows you to follow the status of your shipment. Your tracking link will be activated overnight, once it reaches the first sorting station. If the tracking link is still not activated the next day, feel free to contact us via email or over the phone.

 

 Business Days

Free Standard Delivery above

Standard Delivery costs

Italy

2 - 5

49 EUR

5,90 EUR

Netherlands

2 - 3

Poland

2 - 3

United Kingdom

3 - 4

Bulgaria

5 - 8

99 EUR

14,90 EUR

Cyprus

3 - 6

Czech Republic

3 - 4

Estonia

4 - 7

Greece

4 - 6

Hungary

4 - 5

Ireland

3 - 5

Latvia

3 - 6

Lithuania

4 - 7

Malta

4 - 7

Portugal

4 - 6

Romania

6 - 9

Slovakia

3 - 5

Slovenia

3 - 4

Spain

4 - 6

Please note that due to customs requirements we do not ship to remote areas of European countries such as Greenland, Faroe Islands, Åland Islands, French Guiana, French Southern and Antarctic Territories, Guadeloupe, Martinique, Mayotte, Reunion, St. Pierre and Miquelon, French Polynesia, New Caledonia, Livigno and Campione d’Italia, Aruba, Bonaire, Sint Eustatius, Saba, Curaçao, Sint Maarten, Channel Islands, Northern part of Republic of Cyprus, Mountain Athos, Ceuta, Melilla and the Canary Islands.

After your purchase:

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Can I cancel my order?

If you have placed an order in error, of course, we can cancel this for you. Please note that a cancellation of your order is only possible as long as your package has not yet left our warehouse.

You can easily contact us via email at service@nu3.com or by telephone on 00800 423 77 961 (Monday to Friday from 9:30 - 18:00). We will process your request as quickly as possible.

How do I return my order?

Returns

If you should decide to return an item, you can do so within 14 days of delivery of the order. If you have received incorrect or damaged goods, please send us a photo of the products that were delivered by email service@nu3.com, so that we can examine our internal processes accordingly. We will then send a return-paid slip for the return of the incorrect or damaged goods.

Refund after Return

How do I get my money back?

Once your return is received at our warehouse and has been inspected, we will refund the amount. The refund will be different depending on the payment and shall be made within 14 days of receipt of the return.

Credit card: The return will be credited to your credit card account. The amount will show in your next credit card statement.

PayPal: The amount will be credited to your PayPal Account. The amount will remain in your PayPal account for future purchases or can flow back into your bank account, you can set these settings yourself in your PayPal account.

Is there a Customer Service department?

Our customer service agents are available by telephone on 00800 423 77 961 (Monday to Friday from 9:30 - 18:00).

We can also receive your emails via service@nu3.com - We will contact you back as soon as possible.

Were you satisfied?

We are constantly striving to make all of our customers happy.

If are not completely satisfied with an order, we will gladly take your criticism to learn from our mistakes and further improve our processes.

Frequently Asked Questions:

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Slimming

What is the difference between Almased Synergy Diet and Beavita Vitalkost?

Beavita Vitalkost is a new alternative to the more established Almased brand. Beavita can best accompany you in weight loss as part of a low calorie diet. Beavita Vitalkost already contains vegetable oil, which has yet to be added to the formulae from Almased. This facilitates the preparation and ensures a more even consistency. In addition, Beavita has an even lower calorie content per serving than Almased. Find your personal favorite! Please note that Beavita a varied, balanced diet that can not replace a healthy lifestyle. However, the Vitalkost can help you get started in a weight-conscious diet. Taking Beavita can even be useful along with a varied and balanced diet and healthy lifestyle .

How does a Meal Replacement work?

With a meal replacement you would usually mix a powder with water or skim milk. The powder provides a host of essential vitamins and minerals that contribute nutrients to your body during the diet. At the same time it has a very low calorie content, which is usually well below that of a normal meal. In this way, a meal replacement can contribute to weight loss when two daily meals are replaced by such a meal replacement as part of a low calorie diet. The high protein content of a meal replacement provides an increased protein requirement during a diet and contributes to the maintenance of metabolically active muscle mass. Popular Meal Replacement Products include Beavita Vitalkost, Almased Synergy Diet or food Yokebe active.

I would like to lose weight quickly. Which product is best?

Everyone has a different temperament as well as other dietary habits. To successfully lose weight and then maintain this new weight, a complete change in diet is usually required. For weight loss success, there is no one "perfect" product for every body. To find which product is perfectly matched for you personally, we need to look at your individual dietary and lifestyle habits. When searching for the right product for you, our nutritional experts are available to assist. However, please take care to ensure a varied, balanced diet and a healthy lifestyle.

Despite using slimming products from your store I don't seem to lose weight. Why?

The diet products from our store you can help you successfully lose weight. However, they offer no guarantee of weight loss. If you have no success with a particular product, this may have to do with various reasons. Possibly the selected product does not meet your personal dietary and lifestyle habits. In this case, please feel free to consult with our nutritional experts, to find which product best fits you.

Please note that a certain minimum weight is needed to keep the body healthy. This weight is also determined by your genes. In assessing your body weight, the BMI (Body Mass Index) can give some help. The BMI is calculated as body weight in kilograms (kg) divided by your height in meters times two (m2). The calculation formula is: BMI = body weight (body size in m)²

The unit of BMI is therefore kg/m². According to German Nutrition Society, the normal weight is for men with a BMI of 20 to 24.9, for women with a BMI of 19 to 23.9. To avoid underweight, we recommend you finish your diet and keep your weight at BMI of 21 (men) or 20 (for women). Focus on this value when keeping your weight. Please take care to ensure a varied, balanced diet and a healthy lifestyle.

How much weight can I expect to lose with Beavita or Yokebe (or similar) products??

The ingestion of a meal replacement is no guarantee of weight loss. How much weight you lose depends not only on your calorie intake, but also on your lifestyle and individual metabolism. Basically, we advise you to lose weight slowly along with a simultaneous change in diet. A rapid weight loss increases the risk of the so-called yo-yo effect and for gallstones.

Please note that a certain minimum weight is needed to keep the body healthy. This weight is also determined by your genes. In assessing your body weight, the BMI (Body Mass Index) can give some help. The BMI is calculated as body weight in kilograms (kg) divided by your height in meters times two (m2). The calculation formula is: BMI = body weight (body size in m)²

The unit of BMI is therefore kg/m². According to German Nutrition Society, the normal weight is for men with a BMI of 20 to 24.9, for women with a BMI of 19 to 23.9. To avoid underweight, we recommend you finish your diet and keep your weight at BMI of 21 (men) or 20 (for women). Focus on this value when keeping your weight. Please take care to ensure a varied, balanced diet and a healthy lifestyle.

What is a Carbohydrate Blocker?

The ingredients in the carbohydrate blocker tablets or capsules prevent part of the long-chain carbohydrates from being ingested from a meal by the metabolism. This reduces the calorie content of the meal and may in this way contribute to a negative calorie balance and weight loss. Another advantage is that the insulin levels when taking a carbohydrate blocker after a carbohydrate-rich meal do not rise as much.

Please note that carbohydrate blockers only have an impact on long-chain carbohydrates (such as bread, pasta and rice), but not on short-chain carbohydrates (sugar and sugary foods). Even when taking carbohydrate blockers, you should also pay attention to a varied, balanced diet and a healthy lifestyle.

What is a Fat Binder?

As a fat binder tablets or capsules are designated with ingredients that bind a portion of the dietary fats so that they are prevented from being utilized by the metabolism. This reduces the calorie content of a meal and can contribute in this way to a negative energy balance and weight loss. Please note that fat binder may affect the action of the contraceptive pill. In each case there must be a delayed ingestion. Even while taking a fat binder you should look for a varied, balanced diet and a healthy lifestyle.

Health

I have a disease or am currently under medical treatment. Can I still use products from your shop?

The products offered by nu3 are aimed primarily at healthy persons without chronic diseases. If you suffer from a chronic disease, you should consult with your doctor and ask whether the desired products are suitable for you prior to treatment. Please understand that we can not offer medical advice. Please always take care to keep a varied, balanced diet and a healthy lifestyle.

Sport

I want to build muscle. Which product is the best?

In addition to appropriate training. Building muscle mass through the help of targeted nutrition can be encouraged. For recreational athletes you can meet your needs for with protein on top of your ordinary food. Professional and semi-professional athletes may also require individual nutrition including additional proteins. In this case other appropriate dietary supplements may be useful to meet your protein needs.

The most common dosage form of proteins is via protein powder. There are also protein bars and protein drinks available. The most popular type of protein supplement (due to its high biological value) is a milk protein called, Whey protein (also known just as Whey). The whey protein can be taken by both experienced and inexperienced athletes both before and after training.

Multi-component protein products, from all the proteins have the highest biological value. This is due to the fact that they are composed of several protein components, which is why we recommend them especially for beginners. Of course, experienced athletes may also resort to multi-component proteins. From nu3 you can find high quality products from all the top manufacturers.

I want to lose weight while also building muscle. Is this possible?

Basically, muscle building is a so-called anabolic process that requires a positive energy balance and thus an energy surplus. Slimming on the other hand, requires a negative energy balance. As a rule, therefore, they are not both possible at the same time. You must decide which is more important.

Do you want to primarily lose weight, firstly focus on slimming. Physical exercise helps to break down fat while preserving muscle mass. Once you have reached your desired weight, you can begin to build muscle - without falling back into old eating habits as much as possible.

If you are a Sports person where muscle building is more important, firstly start with the muscle building phase, and in the next step follow this with a low carbohydrate definition phase, in which the muscles are built up by fat loss. However, please note that with each case, a varied, balanced diet and a healthy lifestyle are very important.

Miscellaneous

Will I receive original quality products from nu3?

From nu3 you get only high quality original products, which we offer to you as far as possible directly from the respective manufacturers. So best quality is guaranteed at all times.

Can any products from your store by harmful?

No. Before we add products to our range, they are tested extensively by our nutritionists. In our online store so you will find only products that can be taken without hesitation by people with no existing health restrictions and when taken according to the Directions for use by the respective manufacturer.
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